To: Brad Blackstone
From: Eon Yang
Date: 18 January 2017
My name is Eon and I am currently a second year undergraduate studying hospitality business in Singapore Institute of Technology (SIT). I am writing to share with you my educational and professional background, as well as my strengths and weaknesses in communication.
My alma mater, Temasek Polytechnic was where my passion for hospitality started as I was given many opportunities to be part of the industry during the course of study. The most significant one was my overseas internship in Mauritius for nearly six months. It was my first experience working in a highly multicultural environment where I learnt to become more adaptable and open-minded. At the five stars beach resort, LUX* Belle Mare, my main duties included but not limited to handling daily arrivals and departures, itinerary planning, conducting orientation tour and interpreting services. I even had the chance to become a personal butler taking care of VIPs such as Chinese investors and artistes. Main responsibility was to facilitate their communications and interactions with the locals especially the management staff.
After graduating with a diploma in hospitality & tourism management, I continued to stay involved in hotel front-line operation for a year before joining SIT. The working experience at Equarius Hotel & Beach Villas as a guest services agent allowed me to further refine my communication and interpersonal skills.
Recently, I had the opportunity to learn about back-of-house operations from my four months internship at the corporate office of Millennium & Copthorne Hotels as part of the global distribution services team. It was a job that requires a high level of attention to details as I had to deal with rates loading for all properties under the hotel chain.
I am a perceptive listener who shows sensitivity to both vocal and non-verbal cues in any communication encounters. Being an analytical thinker, I usually gather my thoughts before speaking up. However, I realized it will sometimes cause difficulty in communicating freely and naturally in social setting. Therefore, I am still learning to become a confident, comfortable and natural communicator.
In short, I hope the above helps you in knowing me better and I look forward to learning more from you in the remaining weeks.
Revised on 9/2/2017/.
Names of peers whose posts I have read (some are in other classes):
Xianda, Hong Yi, Eline, Darren, Shu Fang, Russell, Zhi Xin, Yan Xuan, Denise, Chantel, Shi Hui, Simin, Charmaine, Leon